Customer testimonial · Chelsea Gardens

Zenon on the Chelsea Gardens security upgrade

The original customer video, a transcript-backed summary and an edited transcript connected to the completed project.

Chelsea Gardens entrance in Surrey, BC

Video testimonialWatch on YouTube ↗

Customer experience summary

What Zenon highlighted

Zenon, who helps manage access control at Chelsea Gardens, says the biggest changes are simplicity, reliability and greater flexibility for residents. He contrasts the previous eight databases with one web-based management portal and notes that residents can choose Bluetooth, facial recognition or a traditional fob. He also recalls WeTech responding quickly when one building experienced a major failure, completing the installation and resident onboarding in less than a week.

ZenonChelsea Gardens

View the Chelsea Gardens project

Edited transcript

Read the customer’s experience

Edited from the video captions for clarity while preserving the customer’s meaning.

The biggest difference from a technical point of view is the simplicity and reliability of the system. It also provides more flexibility for users. They can use Bluetooth or facial recognition, and they can still use a fob if they prefer.

Our previous system was painful because we had eight different databases and had to enter information in multiple places. We now have one web-based portal that can be reached from any computer. It has made a big difference and is intuitive and easy to use.

For residents moving from a legacy fob-only system, having a phone application, Bluetooth, facial recognition and visitor options can feel intimidating at first. People who enjoy technology can use those features, while anyone who prefers a familiar option can continue using a fob.

When one of our buildings experienced a serious system failure, we contacted WeTech because we were in trouble. They completed the installation in roughly three to four days, and the fobs were distributed with everyone ready to go in less than a week. From our experience, the installation was fantastic.

Start with the property

Considering a similar upgrade?

Tell us what the property has today, what is not working and what you want to improve. We’ll help you plan a practical next step.

Request a Site Assessment Call 778-956-2786