Video intercom48 sec
Can Multiple Residents Receive the Same Condo Intercom Call?
See how one unit's visitor call can reach multiple authorized residents, so the household is less likely to miss the entrance call.
Security FAQ library
Clear answers before you request a proposal.
Watch or read practical answers about video intercoms, access control, CCTV, gates, elevators, commercial security and occupied-building retrofits.
8 short video answers
Watch the questions councils and residents ask most.
Each short video gives a practical answer, while the linked written page adds context for accessibility, search and property-specific planning.
Video intercom40 sec
Do You Need a Smartphone for a Condo Video Intercom?
Learn how conventional telephone calling and physical credentials can keep the system practical for residents who do not use an app.
Retrofit planning32 sec
Do You Need to Replace Existing Intercom Wiring?
Understand when old intercom cable may be reusable—and why inspection and testing must happen before it is promised.
Video intercom49 sec
Traditional vs Modern Video Intercom Systems
Compare legacy audio calling with live visitor video, mobile answering, remote release and centralized management.
Access control40 sec
Can You Still Use Key Fobs With Mobile Access Control?
See how familiar key fobs can remain available alongside mobile access when the readers and approved transition support them.
Access control30 sec
Can You Use an iPhone or Apple Watch for Building Access?
See how compatible mobile credentials can let residents tap an iPhone or Apple Watch at a supported building reader.
Visitor access47 sec
How Do Deliveries Work With a Condo Video Intercom?
Learn how residents can verify a delivery caller and release the approved entrance without giving the driver unrestricted building access.
Video intercom48 sec
Can I Unlock My Condo Front Door From Anywhere?
See how an authorized resident can answer a live visitor call and release the approved entrance while away from home.
30 answer pages
Search by question or topic.
Every answer is written in normal page text. Videos support the answer—they never replace the information people and search engines need.
What security systems does WeTech install?
WeTech installs video intercoms, access control, CCTV, alarm systems, gate and parkade access, elevator access control and automatic door operators. We work with strata, apartment, multi-residential and commercial properties. The right combination depends on the building, existing infrastructure and the people who need to use and manage the system.
Read the complete answer →How do we know which security systems our property needs?
Start with the problems you are trying to solve—not a product list. A site assessment reviews entrances, visitor flow, existing wiring, keys or fobs, cameras, gates and management needs. WeTech then identifies whether intercom, access control, CCTV, alarms or an integrated combination is appropriate for the property.
Read the complete answer →What happens during a building security site assessment?
We review the property’s entrances, existing equipment, wiring, user groups and management requirements. We also discuss what is working, what is failing and what residents or staff need from the upgrade. The result is a practical set of options, important limitations and a clearer scope for proposal and budgeting.
Read the complete answer →Can a building security upgrade be completed in phases?
Often, yes. A phased approach can begin with the highest-priority entrances or the system that is creating the most risk. The design should still consider future doors, gates, elevators and management needs from the beginning so each phase supports the larger plan instead of creating another disconnected system.
Read the complete answer →What affects the cost of an intercom, access-control or CCTV upgrade?
Cost depends on the number and condition of entrances, devices, wiring, locks, gates, cameras and required integrations. Building size, resident transition, access methods and installation conditions also matter. A site assessment is the most reliable way to determine what can be reused and what the final scope should include.
Read the complete answer →Does WeTech serve commercial properties as well as strata buildings?
Yes. WeTech serves small businesses such as barber shops and restaurants, commercial offices and larger commercial buildings. Available services include CCTV, intrusion alarms, access control, video intercom and automatic door operators. The website highlights strata expertise without limiting WeTech to residential work.
Read the complete answer →Can an old audio intercom be upgraded to video?
Yes, many older audio intercoms can be replaced with modern video intercom systems. The final approach depends on the existing wiring, entrance hardware, calling requirements and building layout. WeTech first inspects the current system to determine which infrastructure can remain and what needs to be replaced.
Read the complete answer →Can existing intercom wiring be reused?
Existing wiring can sometimes be reused, but it must be inspected and tested before that decision is made. Cable type, condition, routing and the requirements of the selected equipment all matter. WeTech takes a retrofit-first approach and reuses suitable infrastructure where practical rather than promising that every old cable will work.
Read the complete answer →Can residents answer video calls and unlock the entrance from a smartphone?
With an appropriately configured video intercom, residents can receive a live video call, speak with a visitor and release the entrance through a mobile app. The exact functions depend on the selected system, connectivity and building configuration. Conventional calling or physical access options can remain available where supported.
Read the complete answer →Can multiple residents receive the same condo intercom call?
Yes. A modern video intercom can route one unit's visitor call to multiple authorized residents, so more than one person has the opportunity to answer and release the approved entrance. In WeTech's standard configuration, up to four app users can be assigned per unit, with calling behaviour confirmed during setup.
Read the complete answer →What options are available for residents who do not use a smartphone?
A well-planned strata upgrade should not force every resident into the same method. Depending on the chosen system, alternatives may include conventional telephone calling, indoor stations, fobs, cards, PINs or retained keys. WeTech plans the resident transition around the actual community and confirms available options before installation.
Read the complete answer →What is the difference between a traditional and modern condo intercom?
A traditional apartment intercom commonly provides audio calling and door release through an in-suite station or telephone. A modern video intercom can add live visitor video, mobile answering, remote entrance release and centralized directory management. The final features depend on the selected system, connectivity and building design.
Read the complete answer →How do deliveries work with a condo video intercom?
A delivery driver can call the resident from the entrance intercom. The resident can see and speak with the driver and release the approved entrance from the app when appropriate. Temporary PIN or QR access may also be available, but delivery routes and permissions should follow the building's security policy.
Read the complete answer →Can I unlock my condo front door from anywhere?
Yes. With a properly configured mobile video intercom, an authorized resident can receive the visitor's live call and release the approved condo entrance while away from home. The function depends on internet connectivity, user permissions and the exact doors included in the project.
Read the complete answer →What happens to the intercom during a power or internet outage?
Outage behaviour depends on system architecture, backup power, network design and the devices installed. During planning, WeTech reviews how calling, door release and local credentials should behave during a disruption. The final proposal should identify supported backup measures and any functions that rely on internet connectivity.
Read the complete answer →What is the difference between a fob, NFC, BLE and mobile access?
A fob is a dedicated physical credential. NFC is a short-range tap-style method, while BLE can support phone-based access over Bluetooth at a configured range. Mobile access uses an approved app or digital credential. Availability and behaviour depend on the reader, software and building configuration selected for the project.
Read the complete answer →Can existing fobs be retained during an access-control upgrade?
Sometimes. Existing fobs can remain only when their technology and security are compatible with the new readers and management platform. In other projects, a planned credential transition is safer and easier to manage. WeTech reviews the current fob type, database and resident rollout requirements before recommending an approach.
Read the complete answer →Can residents use an iPhone or Apple Watch for building access?
Yes, when the selected access-control reader and platform support compatible mobile-wallet credentials. An iPhone or Apple Watch can then be presented at the reader instead of a physical fob. Fobs and other approved credentials can remain available for residents who prefer them.
Read the complete answer →Can lost fobs or mobile credentials be disabled?
Yes, one of the practical benefits of managed access control is the ability to revoke a lost credential without changing every physical lock. Authorized management can remove or disable the credential in the system. The exact workflow and available event history depend on the selected platform and permissions.
Read the complete answer →Can the intercom and access-control system be managed together?
They can often be coordinated so visitor entry and resident credentials support one building workflow. The extent of shared management depends on product compatibility, the approved architecture and required integrations. WeTech plans both systems together when that approach improves usability and administration for the property.
Read the complete answer →Can existing parkade remotes keep working after a gate upgrade?
Often, existing remotes can remain in operation alongside a new gate-control or UHF solution when the existing receiver and final design support it. WeTech has retained legacy remotes on completed projects including Cotton Ridge and the Dorchester. Compatibility must be verified at the specific gate before it is promised.
Read the complete answer →What is a UHF reader and how does hands-free parkade access work?
A long-range UHF reader detects an approved vehicle credential, commonly mounted inside the windshield, as the vehicle approaches the controlled entrance. When the credential is valid, the gate-control system can authorize entry. Reader location, lane geometry, credential placement and gate timing all affect reliable operation.
Read the complete answer →Can residents open a gate using a mobile app or voice assistant?
Yes, certain configured access platforms can let residents operate an entrance or gate through a mobile app and an approved voice-assistant shortcut. WeTech has delivered SmartPlus and configured Siri operation on Chilliwack projects. Availability must be confirmed for the exact system and building before it is included in a proposal.
Read the complete answer →Can elevator access control limit which floors a credential can reach?
Elevator access control can be designed to enable approved floor permissions for specific credentials, depending on the elevator interface and project requirements. The security system and elevator work must be coordinated carefully. WeTech confirms the intended operation, responsibilities and technical limitations before presenting a final design.
Read the complete answer →Can doors, gates and elevators be managed through one access-control plan?
They can often be coordinated through an integrated access-control plan when the selected equipment, elevator interface, gate controls and building conditions are compatible. Hawthorne is a real example combining 23 doors, two gates and two elevator controls. The final design still requires a property-specific assessment.
Read the complete answer →How many security cameras does a property need?
There is no useful universal camera count. The right number depends on entrances, blind spots, lighting, required detail and the events the property needs to review. WeTech first identifies coverage objectives and then plans camera positions, lens choices and recording requirements around those objectives.
Read the complete answer →Where should CCTV cameras be placed around a building?
Common priorities include entrances, lobbies, parkades, loading areas and other locations with a clear security purpose. Placement must consider lighting, sightlines, image detail and privacy. Cameras should be designed to answer specific operational questions rather than simply covering every possible area.
Read the complete answer →Can authorized users view CCTV cameras remotely?
Many modern CCTV systems support secure remote viewing for authorized users. The exact access method, permissions and cybersecurity requirements depend on the selected recording platform and network configuration. WeTech establishes who needs access, what they should be allowed to view and how credentials will be managed.
Read the complete answer →Can a commercial security system start small and expand later?
Yes, a commercial system can often be planned in phases. A small business may start with priority cameras, an alarm or one controlled entrance, while the design reserves a practical path for future doors or coverage. Expansion depends on choosing compatible equipment and planning capacity from the beginning.
Read the complete answer →How long does a typical strata security retrofit take?
The schedule depends on building size, device count, wiring, door hardware, integrations and resident onboarding. A smaller intercom project and a multi-building access upgrade are very different scopes. WeTech establishes sequencing during the site assessment and plans the transition to reduce unnecessary disruption for residents and staff.
Read the complete answer →Start with the property
Still have a building-specific question?
Tell us about the property and the system you have today. We’ll answer in the context of the actual site.