Practical guidance
What this means for your property
A compatible video intercom can call a resident’s app so they can see and speak with a visitor, then release an approved building entrance. The intercom, app account, internet connection and door-release hardware all need to be configured together.
Cotton Ridge is one completed WeTech example where residents gained visitor video calls and app-based release alongside physical access options. During setup, the building should confirm which household members receive calls, which entrances they may release and what happens when a phone cannot receive the call. Smartphone answering is an option within the access plan; residents who do not use an app still need a workable way to receive visitors and enter the building.
What to confirm before proceeding
Test a complete call
Confirm that the resident receives video and audio and that releasing the approved entrance operates the correct door.
Check household users
Enroll the authorized people for each unit and test the agreed call routing.
Keep an alternative
Confirm the chosen telephone, indoor-station or physical-access options for residents who cannot use the app.