Practical guidance
What this means for your property
A managed access-control system lets authorized staff disable a lost credential without replacing every physical lock. Report the loss promptly to the property’s approved contact so the correct identifier can be revoked and a replacement assigned. The database must accurately link credentials to users for that process to work well.
If a copied fob repeats the original identifier, the system may see both as the same credential; disabling that identifier may stop both devices. A uniquely enrolled replacement is easier to manage independently. Mobile credentials also need the appropriate account or credential revocation process, with the exact steps confirmed for the platform installed at the building.
What to confirm before proceeding
Report the correct credential
Give management the user and credential details needed to identify the lost device without sharing passwords publicly.
Revoke and replace
Use the authorized administrator workflow and issue a uniquely managed replacement where supported.
Confirm affected access
Check the relevant door, gate and elevator permissions, especially where separate systems maintain separate databases.